Privacy Policy

1. Who We Are (Data Fiduciary)

MaintainEase ("we", "us", "our") is the data fiduciary responsible for processing personal data collected through this website and platform. We are an Indian technology platform providing society management software to residential communities including CHS, RWA, and gated communities.

For privacy-related queries, contact us at: +91 82650 67579 (WhatsApp) or via our Contact page.

2. Information We Collect

We collect information necessary to provide our society management services, including:

• Society name, address, and registration details
• Administrator and committee member names and contact details
• Resident names, flat numbers, and contact information (as provided by the society administrator)
• Financial records including billing amounts, payment history, and ledger data
• Usage and analytics data collected via Google Tag Manager to improve our service

3. How We Use Your Data

Your data is used solely for the following purposes:

• Generating maintenance invoices, receipts, and billing reports
• Automating financial entries and providing accounting transparency
• Providing resident portals for viewing bills and payment history
• Improving platform features and user experience (via anonymised analytics)
• Communicating with society administrators about onboarding and support

We do not sell, rent, or trade your personal data with third-party advertisers.

4. Data Retention

We retain personal data for as long as your society account is active or as required to fulfil the purposes described in this policy. Financial records may be retained for up to 7 years to comply with applicable accounting and tax laws in India. You may request deletion of your data at any time (see Section 6).

5. Third-Party Services

We use the following third-party services that may process data on our behalf:

• Google Tag Manager / Google Analytics — for website usage analytics (anonymised)
• Google Fonts — for typography (font loading requests)

These services operate under their own privacy policies and are bound by applicable data protection laws.

6. Your Rights (Under DPDP Act 2023)

Under India's Digital Personal Data Protection Act, 2023, you have the following rights:

• Right to Access: Request a summary of the personal data we hold about you
• Right to Correction: Request correction of inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data, subject to legal retention obligations
• Right to Grievance Redressal: Raise a complaint if you believe your data rights have been violated
• Right to Withdraw Consent: Withdraw consent for data processing where consent is the legal basis

To exercise any of these rights, contact us via WhatsApp or the Contact page. We will respond within 30 days.

7. Grievance Officer

In accordance with the Digital Personal Data Protection Act, 2023, any grievance regarding the processing of personal data may be directed to:

8. Security Standards

MaintainEase employs industry-standard security measures for all financial records and resident data. Every transaction is logged and access is protected against unauthorized use. While we take all reasonable precautions, no system is completely infallible, and we cannot guarantee absolute security.

9. Resident Privacy

Residents have access only to their own invoices, receipts, and general society notifications. Financial ledgers are accessible only to designated administrators and committee members as authorized by the society.

10. Cookies and Tracking

Our website uses cookies and analytics tools (via Google Tag Manager) to understand how visitors interact with our platform. You may decline non-essential cookies using the consent banner shown on first visit. Declining cookies does not affect your ability to use the website.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated to active users. Continued use of the platform after changes constitutes acceptance of the updated policy. The "Last Updated" date at the top of this page reflects the most recent revision.

12. Governing Law

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000, the IT (Amendment) Act, 2008, and the Digital Personal Data Protection Act, 2023. Any disputes shall be subject to the jurisdiction of courts in India.